Support access controls

Support access lets your organisation grant Cyber Health Score support staff scoped, time-limited visibility into your workspace when you need help.

Customer-facing principles

• Your organisation grants access. Support cannot rely on hidden always-on access.
• Access is scoped to what you approve for the grant.
• Access is time-limited and expires automatically.
• Access can be revoked from workspace settings at any time.
• Relevant actions are recorded in audit history available to workspace administrators.

Granting support access

1. Open Settings and go to Support (or support access settings).
2. Review the scope and duration options shown in the product.
3. Create a new support access grant.
4. Share any instructions shown in the product with your support contact if required.
5. Confirm the grant appears as active with a visible expiry time.

Revoking support access

1. Return to support access settings.
2. Select an active grant.
3. Choose Revoke (or equivalent action).
4. Confirm the grant no longer appears as active.

Plan availability

Availability may depend on your plan and workspace configuration. Support access controls are intended for Business plans; confirm availability in your workspace before relying on this feature.

Expected result

You control when support can view your workspace, for how long, and you can revoke access when the issue is resolved.

Related documentation

• Tenant isolation
• Roles and permissions